Ottawa Custom Jewellery (OCJ)

Ottawa Custom Jewellery Privacy Policy

Contact Information for Privacy Matters

The designated Data Protection Officer for Ottawa Custom Jewellery (OCJ) is Joseph Abouchakra, responsible for overseeing questions and concerns regarding this privacy policy and data protection. For any inquiries, including subject access requests, you can contact us via:

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Introduction to Our Privacy Practices

In compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada, Ottawa Custom Jewellery acts as a data controller, committed to processing personal data responsibly and in accordance with these legal requirements.
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Our policy ensures that personal information we handle is processed only as necessary for the services provided and under agreed-upon terms.

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Information We Collect

To deliver our custom jewellery services, we collect and process personal data, which is essential for:

  • Crafting and delivering custom jewellery orders.
  • Managing consultations and bookings.
  • Processing payments and communicating order updates.
  • Sending promotional updates, if consented.

Failure to provide necessary data may prevent us from offering our services.


Types of personal data collected include:

  • Contact details (e.g., name, address, email, phone number).
  • Payment information (e.g., credit card or banking details).
  • Preferences related to jewellery design or customization.
  • Correspondence with us.

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Collection Methods

We collect personal data directly from you through:

  • Consultation forms or meetings.
  • Online bookings and website forms.
  • Correspondence via email or phone.

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Utilization of Your Information

We use the information held about you to:

  • Craft and deliver custom jewellery pieces.
  • Manage consultations and respond to inquiries.
  • Process payments securely.
  • Send updates about your orders or promotions (if you’ve opted in).
  • Fulfill legal and regulatory obligations.

Data is retained in line with our policy to defend against potential legal claims or comply with statutory time limits.

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Transferring Data Outside Canada

Your personal data may be transferred to countries like the United States to facilitate our services. We ensure such countries have data protection adequacies or binding agreements in place, adhering to Canadian privacy standards.

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Sharing Your Information

To provide agreed services, we may share your data with:

  • Payment processors to complete transactions.
  • Third parties authorized by you (e.g., delivery services).
  • Professional service providers (e.g., web hosting or marketing).

We do not sell your personal data to third parties.

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Data Security Measures

We’ve implemented security measures to protect against unauthorized access or loss of personal data. Access is restricted to those who need it to perform their duties, and we regularly update our protocols to align with industry best practices.

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Retention of Personal Data

We retain personal data as per our policy, generally for seven years after our last service engagement, to comply with legal and regulatory requirements.

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Your Rights Over Personal Data

You have rights regarding the access, correction, deletion, and restriction of your personal data, including:

  • Making a subject access request.
  • Requesting correction or erasure of data.
  • Objecting to data processing.
  • Withdrawing consent for processing.

For any of these requests, please contact us at the details provided above.

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Changes to Our Privacy Policy

This policy may be updated; please review it periodically. Changes will be posted on our website.

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Contacting Us

For further information or to address concerns, please contact our Data Protection Officer at:

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Complaints

If you have complaints about our data handling practices, we encourage you to contact us directly. If unsatisfied, you may lodge a complaint with the Office of the Privacy Commissioner of Canada.

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